I love it when a company makes things right

Last week I posted my thoughts on my Golden Tote Surprise Grab Bag. I was disappointed that one of the pieces I received had the brand clipped off the tag, leaving me with the feeling that the dress was supposed to be tossed and not sold. Happily, Golden Tote’s customer service is awesome.

I wrote to the company and sent them a picture of the dress. While customer service was just as confused as I was about the clipped tag, they offered to send me another surprise item. I really appreciate that customer service took my concerns seriously and sent me a replacement item by the end of the week.

While a grab bag is always going to be a fashion risk, customer service shouldn’t be. I’m giving Golden Tote an A+ for customer service because I love it when a company makes things right.

In case you are wondering, this GILLI dress is what they sent me…

While a fashion grab bag is always going to be a style risk, customer service shouldn't be. I love it when a company makes things right.

While a fashion grab bag is always going to be a style risk, customer service shouldn't be. I love it when a company makes things right.

While a fashion grab bag is always going to be a style risk, customer service shouldn't be. I love it when a company makes things right.

Pretty cute, right?

Does customer service play a role in where you shop?

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37 comments

  1. I’m always impressed when a company has awesome customer service. It’s like Amazon or LL Bean. They know how to keep their customers! And yes, the new dress they sent is pretty darn cute. Did you keep it?
    Oh to Be a Muse recently posted..All About SleeveMy Profile

  2. Yes! Customer service IS important! I had one subscription box that I loved, but had to cancel due to customer service. This dress is so cute and I love how you styled it with red tights! Perfect for V-Day!

    Carrie
    curlycraftymom.com

  3. Customer service is HUGE! I love it when a company listens and goes out of its way to make sure the customer feels appreciated. Way to go (PS: this dress is adorable!!).

  4. LOVE. That dress is awesome and you wear it awesomely with accessories. I really think some companies go above and beyond. I had a similar experience with Zulily. They sent something totally wrong and sent the right thing right out, and told me to donate the wrong one. How cool!

  5. Now, that’s great customer service! You are a doll! Love the red tights and that beautiful dress! A vintage vibe that you shine in!

  6. Good for you. Customer service means a lot to me — and I’ll spend my money where I get it. It means more to me than price. Glad you had a good experience.

  7. There are several companies that turned me into very loyal customer based on customer service. Glad to see Golden Tote was able to have such good customer service to you.

  8. The dress is really very cute and together with the red accents, so sweet! You look beautiful and very feminine, and I am amazed by the Golden Tote Surprise bag, and the customer service. I have found so many bad services, and lately as well (this month), so it’s good and refreshing to see that good service still exists! Hope you have a nice day!
    DenisesPlanet.com

  9. Customer service is a huge deal- if a brand/company is difficult to work with or refuses to right a mistake, it definitely turns me off from doing business with them again.

    You look so cute here, lady- love that new dress! Glad Golden Tote sent it your way!

    -Ashley
    Le Stylo Rouge

  10. So happy to hear that the customer service stepped up and made your experience with them a positive one, and after such a disappointing grab bag, this dress is ADORABLE!

    I will pretty much only shop at places with good customer service, I love the Gap family of brands because they always go above and beyond for me.
    Chic on the Cheap

  11. You are to cute!!! 🙂
    I’m happy for you that you got help and that the costumer service was good.
    Costumer service is really important for me and it definitely plays a role where I shop 🙂 .
    Ivana recently posted..Best Products in 2016My Profile

  12. That’s awesome that they rectified the situation and sent such an adorable dress as replacement! Customer service can definitely make or break a company for me, with both retail and restaurants. If your clothes are cute, but I don’t feel welcome in your store or every time I think of you, it brings up bad feelings of a bad experience, I’m going to take my dollar elsewhere. On the other side, if a company goes above and beyond with their customer service, I remember, and I want to invest my dollar there.

    <3 Liz
    http://www.withwonderandwhimsy.com