Last week I posted my thoughts on my Golden Tote Surprise Grab Bag. I was disappointed that one of the pieces I received had the brand clipped off the tag, leaving me with the feeling that the dress was supposed to be tossed and not sold. Happily, Golden Tote’s customer service is awesome.
I wrote to the company and sent them a picture of the dress. While customer service was just as confused as I was about the clipped tag, they offered to send me another surprise item. I really appreciate that customer service took my concerns seriously and sent me a replacement item by the end of the week.
While a grab bag is always going to be a fashion risk, customer service shouldn’t be. I’m giving Golden Tote an A+ for customer service because I love it when a company makes things right.
In case you are wondering, this GILLI dress is what they sent me…
Pretty cute, right?
Does customer service play a role in where you shop?
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